The Moment Between Checks: How Denham Manor Halved Its Falls Rate with Vayyar

At Care UK’s Denham Manor, carers do everything right. Hourly checks. Two-hourly checks. Constant attention to residents’ needs. But every care home professional knows the uncomfortable truth: the moment you leave a room; the risk begins again.

Chris Ashton, Registered General Manager at Denham Manor, knew this better than most. With 42 beds and a remit spanning residential care all the way through to specialist end-of-life support, his team carried a significant responsibility and a familiar anxiety.

“You could walk out of a room, someone could get up and fall, and you might not see them again for a large length of time,” he says. “That’s obviously very, very detrimental.”

That gap between one check and the next is where Vayyar’s monitoring system makes its impact.

A Realistic Promise

When Vayyar was installed at Denham Manor, Chris was clear with everyone: residents, families, and his own team. This technology was not going to stop people from falling.

“Falls are part of the risk journey within care homes,” he explains. “We can’t be risk averse, falls are always going to happen. What this does is make sure we get to people very, very quickly.”

That honesty, far from undermining confidence in the system, has become one of its greatest strengths. Families understand what they’re getting. Staff understand what’s expected of them. And crucially, everyone from carers to commissioners is focused on the right outcome: faster response, less suffering, better care.

From Paperwork to Peace of Mind

Before Vayyar, Denham Manor managed falls the way most homes do: accident and incident forms, paper records, manual checks. Reliable, but reactive.

Now, alerts are delivered directly to carers’ mobile phones the moment a resident may need assistance. Response is immediate. Documentation is automatic. And the weekly email reports are clear, concise, and ready to share meaning Chris can demonstrate compliance to CQC and local commissioners at any time, without digging through paper files.

“The reports tell you what’s happened in the last week, how many falls there have been,” he says. “I’m quite looking forward to showing CQC how we’re actually using it.”

The Numbers That Matter

Before Vayyar, Denham Manor averaged just under five falls per month already well-managed compared to many care settings. Since implementation, that figure has dropped to around two falls per month: a reduction of more than 60%.

But Chris points to something harder to measure that he values just as much.

“It’s focused staff on falls,” he says. “It’s made them think more. Falls are at the forefront of their minds now.”

That cultural shift with technology prompting better human behaviour is perhaps the most durable outcome of all.

Winning Over Families

At a recent relatives’ meeting, Chris demonstrated the Vayyar system live. He’ll admit he was nervous.

“I remember saying I was terrified it wasn’t going to work,” he laughs. “But it all went off perfectly, and they were all very impressed.”

It’s now become a standard part of showing prospective residents and families around the home a point of genuine pride.

“I like to boast about things we do,” Chris says. “This is technology not many other homes have got. And for families, it gives them peace of mind that their loved one isn’t going to be lying on the floor for two hours. Someone is going to get to them.”

What Makes It Work

Technology alone doesn’t change a care home. Implementation does.

Chris is direct about the role that hands-on support from Vayyar has played in the rollout. Having a named contact who visits in person, knows the team, and works through challenges alongside them has made a significant difference to staff confidence and adoption.

“It’s not just a faceless system,” he says. “People know him now. That face-to-face connection really helped.”

With the falls monitoring now embedded, Denham Manor has recently introduced additional features including compliance reminders for nighttime welfare checks, extending the system’s impact beyond falls and into broader resident wellbeing.

“Why Wasn’t This Thought of Years Ago?”

For Chris, Vayyar has become more than a monitoring tool. It’s part of the home’s identity a statement about the kind of care Denham Manor provides.

“You just think: why wasn’t this thought of before?” he says. “Imagine the pain and suffering we could have saved people if we’d had this technology 15 years ago.”

James Webb, Sales Director, Vayyar

“Denham Manor is a great example of how to implement this kind of technology the right way. The first step is always adoption, making sure the team is confident with the technology and responding well to alerts. Chris and his team have done that brilliantly.

Now we’re moving into the next phase: prevention. We’re introducing tools like out-of-bed alerts and expanding the use of wellness checks, but we’re also working with Chris to get much more from the daily reports. There’s a wealth of data in there that can identify patterns before a fall happens, if we spot a trend in someone’s movement or behaviour, the team can investigate and put an intervention in place early.

Detection saves time. Prevention saves falls. That’s where we’re heading together.”

Interested in what Vayyar could do for your home? Get in touch to find out more or arrange a demonstration.

Denham Manor | Registered for 42 beds | Residential, Dementia, Nursing & End-of-Life Care | Care UK